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QuestionsI do not have a Credit Card, can i pay by internet banking or bank deposit ? Yes you can, when placing your order, click the box that says "Credit Card" at the bottom of the page where you enter your details ( name, address etc ). The box will then drop down to give you another payment option "Bank Deposit / Internet Banking". Select this option and continue to place your order as normal and you will be taken through to a page where it will give you all our bank account details as well as an order number for you to use as a reference when paying for your order in person at the bank or by using internet banking. Many people do not have a credit card and use this method to order their products from our site. As soon as your funds clear into our account ( usually overnight ) your order will be shipped that day. Payment can also be made by using pre paid Visa or Mastercard " debit cards " or "prezzie" cards which can be purchased at the post office and other retail outlets. Can I make an order over the phone ? You certainly can, just call one of our friendly customer service team on our nationwide free phone number 0800 776 787 and we will be happy to help you. Do i have to pay any shipping costs ? No, we offer Free Courier Delivery with EVERY order throughout New Zealand, including South Island and Rural Delivery addresses.
Do you sell Gift Vouchers ? We sure do..Send your friend or loved one a Shotgun Supplements gift voucher today and let them choose the supplements they really want.
Are there any extra costs or hidden charges on top of the total amount of my order on the checkout page ? No, the amount on the checkout page is the total amount you pay
How long will it take for my order to arrive ? If you are located in the North Island your parcel should reach you within 48 hours, and if you are a South Island customer your parcel should reach you within 48 - 72 hours. Orders sent to Rural Delivery addresses may take an extra day because there are 2 couriers involved ( the normal courier and the Rural Delivery service courier ), as well as orders placed after 4.30pm or during weekends. Please note that these time frames are estimates only, and are based on the information supplied to us by our courier service providers.
Credit Card payments are processed through DPS (payment express) which offers a secure payment system. Customer credit card details are never stored in our system either in electronic or hard copy format.
Yes, we keep your contact details and email address. We guarantee these details will NEVER be disclosed or sold to a third party, and will only ever be used by us to inform you of current specials or promotions relating to Shotgun Supplements.
If you happen to find one of our products advertised on another site for a better price, then simply contact us by email or on our free phone number 0800 SPORTS ( 776 787 ), and we will do our best to either match that price, or possibly even beat it.
If one of our products is out of stock it should clearly show up as " out of stock " on the site. When a flavour is out of stock it will clearly state next to the product what flavour is currently out of stock.
Why does your site not let me backorder products that are not in stock ? We do not allow customers to backorder products because sometimes it is hard to guarantee exactly when our new stock will arrive to fill backorders and we don't want our customers to have to wait when they have already paid for their purchase. If a product on our site is not showing as out of stock, then that means we have it on the shelves available for immediate shipping.
Our dispatch warehouse is based in New Plymouth, and we find this works out well for both us and our customers, because we can offer speedy service to both North Island and South Island addresses.
If you need to contact us for any reason, you can do so on our nationwide free phone number 0800 SPORTS or email one of our support staff at info@shotgunsupplements.co.nz. Please note that our office hours are between 8am and 4.30pm Monday to Friday
Just contact us if you think there is a delay, and we will find out what exactly where your order is.
Absolutely not, unless it is on our clearance page and we have stated that it is expired, or soon to expire stock. Otherwise all stock sent out has good shelf life remaining.
Contact one of the experienced team at Shotgun Supplements and we will be able to help you make your decision based on your specific goals.
Please contact us if you wish to return an item. We can then arrange to exchange the product or refund you for the item depending on the reason for return.
Are these products safe for me to use ?
If you are unsure about taking any of the products we stock then either contact your GP, or one of the staff at Shotgun Supplements.
ALWAYS seek advice from your GP if you are currently on any medication or have a pre-existing medical condition or complaint before taking any of these products. If in any doubt at all ALWAYS seek the advice of your GP first.
Some products on our site may contain ingredients banned by certain sports or professional organisations. If you are subject to testing for performance enhancing compounds or any type of drug testing do not use this product under any circumstances. User assumes all risks, liabilities, and consequences related to performance enhancing testing and use of any product on our site or any samples which we include with orders. |
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